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  • John Gill

Evolving Homeowner Preferences: How the Way We Work with Contractors Has Changed

In recent years, homeowner preferences have evolved significantly in terms of how they want to engage with contractors for their home exterior projects. From communication methods to a greater emphasis on convenience and safety, these changes have forced contractors to adapt their approach to meet the needs of homeowners in the Boston area. In this blog post, we'll discuss some of the most prominent changes and how D&G Exteriors is staying ahead of the curve.


One key shift in homeowner preferences is the increasing demand for clear, prompt, and convenient communication. With busy schedules and an always-on digital lifestyle, homeowners now expect quick responses from their roofing company or contractor through various channels, including email, phone, and even social media. More homeowners are looking for "asynchronous" communication. This means they want more self-service options, faster access to information, and a more digital experience.


Another significant change is the growing importance of online presence and reputation. Homeowners often research potential contractors online, reading reviews and exploring websites to ensure they are selecting a trustworthy and professional company. Too many homeowners have been burned by contractors, so they want to verify a contractor before agreeing to work with them.


Homeowners are also increasingly looking for personalized, flexible services that cater to their unique needs and preferences. This includes customized project plans, tailored material options, and accommodating scheduling requests. At D&G Exteriors, we pride ourselves on our ability to adapt to each customer's specific requirements, whether it's for roofing, siding, window replacement, or deck projects. Each homeowner deserved a solution that fits for them instead of being forced into cookie cutter options.


Safety and professionalism have always been important factors for homeowners when choosing a contractor. However, with a growing awareness of health and safety, homeowners now expect even higher standards from their home exterior professionals.


The way homeowners want to engage with contractors has evolved significantly in recent years, with new preferences and expectations emerging. At the end of the day, homeowners just want to find a contractor who they can trust, who will do good work, and who will communication clearly.


By staying attentive to these changes and continuously adapting our approach, D&G Exteriors remains a leading choice for roofing, siding, window replacement, and deck services in the Boston area.

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